[Hiring] Office Assistant @Valera Health

Role Description

Valera Health is looking for a highly organized and self-directed Remote Office Assistant to join our compassionate care team!

This is a fantastic opportunity to work from home with flexible hours and be a key administrative support in the smooth, efficient delivery of telehealth mental health services.

Your Primary Mission:

To support our providers and patients by managing administrative tasks related to documentation, ensuring compliance, coordination, and continuity of care within our tele-mental health services.

What You'll Be Doing (Responsibilities):

• Document Management Hub: Serve as the primary point of contact for all office documentation (managing inbound/outbound faxes, accurately uploading, and filing documents).
• Team Collaboration: Work closely with front-line and clinical staff to ensure documentation is distributed to the appropriate parties.
• Medical Records Support: Assist the Medical Records Department with communicating and requesting necessary medical records from third-party organizations.
• Inquiry Response: Respond promptly to patient requests and general staff inquiries related to document management.
• Work 20-25hrs a week

Qualifications

• High school diploma required; an associate's degree in business or a related field is a plus!
• Experience handling office responsibilities or in customer service is essential.
• Must be a Highly Organized Multitasker who thrives in a fast-paced environment.
• Excellent written and verbal communication skills.
• Self-directed and comfortable working independently without direct supervision.
• Solid time management skills with a proven ability to prioritize tasks effectively.
• Proficient computer skills, including experience with Google Workspace, is strongly preferred.
• Preferred (but not required): Behavioral health experience, Telehealth experience, or experience navigating electronic health/medical records (EHR/EMR).

Benefits

• Make a Difference: Be part of a compassionate team dedicated to high-quality patient care.
• Flexibility: Enjoy the convenience of working from home with flexible hours.
• Collaborative Environment: Our health coaches, therapists, nurse practitioners, and psychiatrists work collaboratively across a wide range of expertise to meet patient needs.

Company Description

Valera Health is a best-in-class tele-mental health service company committed to delivering high-quality, comprehensive, and culturally appropriate behavioral healthcare.

At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion.

We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help.