[Hiring] Office Administrator @Scale-X Solutions

Role Description

This is a remote position.

PERMANENT DAYSHIFT, REMOTE/WFH (PHILIPPINES)

Office Administrator

VA RATE: $7AUD per hour

PH Based - Remote/WFH Client - NDIS/Healthcare AU

Shift/Work hoop time: AM - Morning Shift

Why Join US?

• Long-term, stable remote opportunity
• Work with an Australian organisation making real impact
• Opportunity to grow into operations, intake, or coordination roles
• HMO on year 1

The client is a growing disability support provider delivering high-quality, person-centred services under the National Disability Insurance Scheme (NDIS) in Australia. We support people living with disabilities to achieve their goals and live meaningful, independent lives.

We are looking for a highly organised and reliable Office Administrator to support our growing team remotely. This role is ideal for someone who enjoys structure, communication, and keeping systems running smoothly.

Qualifications

• Minimum 2+ years experience in administration (remote preferred)
• High attention to detail and organisational skill
• Experience with different online platforms including rostering, document controls, Zoom, Microsoft Teams, etc.
• Strong written and spoken English
• Excellent organisational skills
• Integrity
• Ability to work independently
• Professional communication skills
• Strong computer literacy
• Strong written and verbal English communication

Requirements

• Administrative Support
• Managing company email inboxes
• Scheduling meetings and appointments
• Follow ups with clients and service providers and other stakeholders
• Maintaining client records and documentation
• Preparing reports and administrative documents
• Supporting compliance with NDIS legislations
• Supporting all forms of audit
• NDIS Administration
• Managing Service Agreements and participant documentation
• Maintaining participant files and compliance records including incident report register
• Uploading and organising documents
• Supporting Support Coordinators and management
• Communication
• Responding to general client and staff enquiries
• Coordinating with support workers
• Following up documentation and forms
• Managing and coordinating the client intakes
• Managing referrals
• Systems Management
• Updating CRM or client management systems
• Managing spreadsheets and reports
• Data entry and document control
• Track enquiries and referrals (CRM or spreadsheets)
• Follow up on leads and incomplete applications
• Support SIL vacancy tracking and occupancy updates

Benefits

• Long-term, stable remote opportunity
• Work with an Australian organisation making real impact
• Opportunity to grow into operations, intake, or coordination roles
• HMO on year 1

What Success Looks Like

• Inbox managed daily with timely, professional responses
• Participant records accurate and up to date
• Onboarding completed without delays or errors
• Strong support to operations and leadership team