[Hiring] Offerwall Customer Success & Support Manager @Klink Finance

Role Description

As our Offerwall Customer Success & Support Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience. You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast.

This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company.

What You'll Do

• Publisher Success
  • Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues.
  • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership.
  • Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time.
• Advertiser Support
  • Handle advertiser campaign queries and troubleshooting with speed and clarity.
  • Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them.
• App Customer Support
  • Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered (we currently have a part-time CS Manager who will report to you) and suggest process improvements.
  • Spot patterns in user issues and translate them into actionable product or process improvements.
• Reporting & Process
  • Build and maintain performance reports and dashboards using Metabase and PostHog.
  • Create scalable support and success processes from scratch — we are still building here and want your input.
  • Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed.

Qualifications

• Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition.
• Proven account management or customer success background with a track record of retaining and growing partnerships.
• Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter.
• Strong communicator who can translate technical nuance for non-technical partners and vice versa.
• Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools.

Requirements

• Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures.
• Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools.
• Experience working in a startup or small team environment where scope evolves quickly.

Benefits

• Real ownership and impact from day one — no bureaucracy, no hand-holding.
• A team that is small enough that your work is always visible and valued.
• A fast-growing platform with genuine traction.
• The chance to build processes and systems that will shape how we operate for years to come.
• Remote-first and flexible — we care about output, not hours.

Company Description

Klink Finance is a global earnings platform and affiliate offer network, connecting users, advertisers, and partners worldwide.