[Hiring] Occupancy Specialist @Avanath

Role Description

This is a fully remote position. The primary responsibility of this role is to manage the re-qualification of existing residents to ensure continued occupancy. The individual will also assist in qualifying prospective residents. Responsibilities will vary day to day and may include:

• Conducting interviews
• Processing documentation
• Coordinating with various vendors and agencies

If you are looking to make a meaningful impact in your next role, Avanath is the place to start.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting: Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
• An Authentic Attitude: Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns.
• An Approach that is Positive and Professional: Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath.

Qualifications

• Familiarity with local housing agencies and rental subsidy programs.
• Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc.
• 2 years of Affordable Multi-Housing experience.
• Certified Occupancy Specialist or similar certifications are required.
• 2 years’ experience in affordable housing.
• 2 years’ experience in property management.
• Demonstrates a sense of urgency and the ability to meet deadlines.
• Extensive computer knowledge, Windows (Word, Excel, PowerPoint, Access), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Travel within the region and to the business offices and events via airline, train, and automobile.

Requirements

• Perform file audits and identify errors and/or missing documentation.
• Conduct site visits to review resident files and implement standardization of pending and recertification files.
• Keep a log of files audited and files to be audited.
• Follow up with community managers on file audits, ensuring corrections have been completed.
• Prepare for and attend affordable and LIHTC audits performed by state and regulatory agencies.
• Review applications and determine eligibility for the affordable housing program for the specific communities within our portfolio.
• Field incoming inquiries from site staff with questions directly related to income and asset eligibility, rents, and property-specific compliance requirements.
• Assist with the implementation of new rent and income limits and with utility allowance calculations.
• Assist with HUD annual rent increases, contract renewals, and utility allowance changes.
• Assist with tracking monthly HAP requests and the payment process, including correction requests.
• Other duties as required.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.