[Hiring] Norwegian & Nordic Insurance Specialist @THOMAS Professional

Role Description

An exciting opportunity for a multilingual customer service professional to join a growing insurance operations team supporting customers across the Nordic region. This role combines customer service, administration, and claims support, with full training provided for candidates looking to develop a career within insurance and claims handling.

Key Responsibilities:

• Insurance Operations:
  • Provide professional support to customers and stakeholders via telephone, email, and other communication channels.
  • Support customers across Norwegian and wider Nordic markets.
  • Maintain accurate customer, insurance, and case records.
  • Build strong relationships with customers, insurers, brokers, and suppliers.
  • Manage workloads effectively to meet service levels and deadlines.
  • Assist with process improvements and continuous improvement initiatives.
  • Support colleagues and contribute to a collaborative team environment.
• Claims Support:
  • Manage claims from initial notification through to settlement.
  • Investigate and assess claims, gathering relevant information and documentation.
  • Keep customers informed throughout the claims process.
  • Liaise with insurers, suppliers, and external stakeholders to progress claims.
  • Identify recovery opportunities where appropriate.
  • Ensure claims are handled accurately and in line with regulatory requirements.
  • Escalate complex cases when necessary.

Qualifications

• Fluent spoken and written English and Norwegian.
• Previous customer service or call centre experience.
• Excellent communication and relationship building skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and priorities.
• Confident handling customer enquiries and complaints.
• Strong problem solving and analytical skills.
• Ability to work independently and as part of a team.

Requirements

• Fluency in Swedish, Danish or Finnish (desirable).
• Previous experience within insurance, financial services or another regulated environment (desirable).
• Claims handling experience (desirable; full training can be provided).

Benefits

• Full training and ongoing development.
• Career progression opportunities within insurance and claims.
• Exposure to international markets.
• Supportive and collaborative working environment.