[Hiring] Nonprofit Success Manager @Goodstack

Role Description

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary.

Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Join us as a Nonprofit Success Manager to help nonprofits access technology and funding opportunities!

In this role, you’ll be the first point of contact for nonprofit leaders exploring Goodstack. You’ll:

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support.
• Conduct deep discovery calls to uncover challenges and opportunities.
• Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
• Become a product expert and confidently explain technology features and value to nonprofits.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share insights that help refine our process and strengthen the customer experience.
• Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

After 3 months, success will look like:

• You’ve become fluent in Goodstack’s platform, story, and nonprofit audience.
• You’re consistently converting inbound leads into active users, with the knowledge to make the most of their tools.
• You’ve built a healthy pipeline and established yourself as a trusted advisor to prospective customers.
• You’re providing actionable feedback to the marketing teams based on customer insights.

Qualifications

• +1 year of professional experience in sales, support, or another customer-facing role.
• Experience managing a high-volume pipeline and selling or engaging through multiple channels.
• Strong active listening and storytelling skills with the ability to connect authentically.
• Exceptional written and verbal communication with attention to tone and clarity.
• A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
• A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.

Bonus if you have knowledge or love of:

• Experience in the nonprofit or social impact sector.
• Previous SDR, CSR experience in a SaaS or technology company.
• Familiarity with HubSpot or similar CRM tools.

Benefits

• Salary reviews and share options becoming an integral part of our growth and share in the company's success.
• Goodstack’s Workplace Giving.
• Private Health Insurance.
• On Tuesday, lunch is on Goodstack.
• $300 Brighten your day annual budget.
• $1,200 Learning & development annual budget.
• Goodstack library.
• Paid days off to volunteer for non-profit causes.
• Paid days to attend conferences.
• Paid day off on your birthday!
• 25 days annual leave, plus paid public holidays.
• Paid sick leave.
• Paid wellness leave.
• Flexible working hours.
• WFH budget upon joining.
• Ecologi Carbon Offsetting.
• … and so much more.