[Hiring] Non-Dispensing Pharmacy Technician @Dragonfly Health

Role Description

As a Pharmacy Technician at Dragonfly Health, you will:

• Process new prescriptions, refills, and discontinuations with a high level of accuracy.
• Maintain complete and compliant patient medication profiles.
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
• Triage and resolve routine service inquiries, escalating complex issues appropriately.
• Deliver exceptional customer service through clear communication and active listening.
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
• Meet service level, quality, productivity, and documentation standards.
• Utilize pharmacy systems and internal tools to manage workflows and document activity.
• Identify service issues and partner with operations leadership on resolution.
• Participate in training, system updates, and continuous improvement initiatives.

Qualifications

• Experience as a Pharmacy Technician in a healthcare setting.
• A detail-oriented pharmacy technician who values accuracy and compliance.
• Strong verbal and written communication skills with a calm, empathetic approach.
• Ability to manage multiple priorities in a fast-paced, call-driven environment.
• Experience working with pharmacy systems, patient records, or workflow platforms.
• A customer-focused mindset with the ability to problem-solve efficiently.
• Comfort handling sensitive patient and clinical information confidentially.
• Adaptability to changing processes, systems, and priorities.
• Strong organizational skills and attention to documentation standards.
• A collaborative team player who partners effectively with pharmacists and peers.

Benefits

• Competitive Pay: $21.50 - $23.50 (based on experience).
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.).
• Growth Opportunity and Career Advancement.
• Agile and Adaptable team culture.
• Innovative and revolutionary technology solutions.
• A higher calling to provide quality patient care.

Company Description

Dragonfly Health is the leading care-at-home data, technology, and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. We serve over 145,000 patients every day in all 50 states.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch.