[Hiring] New Patient Acquisition Rep @City of Hope

Role Description

The New Patient Experience Rep is the primary point-of-contact for prospective patients, caregivers and physician referral phone calls and chats. Their role is to actively listen and seek to understand caller/chatter needs, translate those needs into specific possibilities of care, and speak confidently and accurately to our organization’s key differentiators.

• Provide lead management follow up and work with scheduling to schedule appointments.
• Acquire, maintain, and demonstrate a high level of specialized knowledge in oncology, non-oncology cancer treatments, insurance offerings, and hospital specialties.
• Deliver on both customer service and patient acquisition goals.
• Gain a deep understanding of prospects’ needs and barriers.
• Leverage our organization’s offerings to overcome barriers in order to schedule patients for an appointment at one of our locations.

Qualifications

• High School Diploma required
• College Education (BA, BS) preferred. Emphasis in Business/Marketing/Sales/Healthcare related field etc. a plus
• 5+ years' experience in pharma, life insurance, financial services, mortgage brokerage, long-term care insurance or a similar industry
• Working knowledge of Oncology/Healthcare services is preferred
• Patient Focused resulting in strong Patient Satisfaction outcomes.
• Firm grasp of work environment, software, screening resources and tool kit proficiency
• Strong attention to detail in systems and capturing patient needs.
• Strong capacity to navigate through CRM and enter information real time while maintaining focus and determining optimal pathway with a caller.
• Strong Problem-Solving Skills and understanding of complex systems, while making sound decisions based on patient specific information
• Strong accountabilities and ownership in identifying opportunities for self-improvement. Including the desire to learn continuously and efficiently.
• Achievement oriented; willing to go above and beyond

Company Description

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses.

• City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies.
• Independent, National Cancer Institute-designated comprehensive cancer center ranked top 5 in the nation for cancer care by U.S. News & World Report.
• Integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program.
• Growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.