MSP IT Engineer SME/ Level 3/ Senior IT Engineer @RemotePro.Ph
Customer Service
Salary competitive sal..
Remote Location
Job Type full-time
Posted 1mth ago

[Hiring] MSP IT Engineer SME/ Level 3/ Senior IT Engineer @RemotePro.Ph

1mth ago - RemotePro.Ph is hiring a remote MSP IT Engineer SME/ Level 3/ Senior IT Engineer. πŸ’Έ Salary: competitive salary πŸ“Location: Philippines

Role Description

This position is an integral part of the Helpdesk Team, and the ideal candidate should be comfortable serving as a β€œhands-on” senior team member who responds to support requests from clients and junior team members.

The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction.

  • Identify the ideal solution based on the issue and the information provided by the clients.
  • Perform remote troubleshooting using diagnostic methods and guide the client through the troubleshooting process.
  • Serve as a point of escalation for issues raised by Level 1 and Level 2 support.
  • Support and troubleshooting for multiple clients leveraging a broad range of solutions.
  • Provide guidance and direction to more junior members of the team.
  • Communicate with clients and vendors over the phone or via email.
  • Log events, problems, and their resolutions.

Qualifications

  • Previous experience working in an MSP environment is a PLUS.
  • Excellent communication skills – Ability to have a comfortable conversation in English without thinking formal or technical – be a friend.
  • Excellent attention to detail and follow-through abilities (never let it go till solved).
  • Demonstrable experience working with Windows systems (client/server).
  • Proficiency in O365 Administration, Windows System Administration, and advanced troubleshooting methodologies.
  • Scripting skills, particularly in PowerShell, to automate tasks and streamline operations.
  • Experience with VOIP systems and a good technical understanding of network infrastructure.
  • Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo).
  • Solid experience with Office 365 and Azure, or demonstrate skills in something very similar.
  • Ability to handle even the most difficult tasks by properly setting expectations and determining the solution in a reasonable amount of time.
  • Out-of-the-box thinker, proactive/creative, and always improving things.
  • Willingness to go the extra mile to ensure client satisfaction.
  • Ability to β€œfigure things out” even new things.

Requirements

  • Scripting/PowerShell experience.
  • Mac OS use and support experience.
  • Google Workspace/etc.

Benefits

  • Permanent Work from Home.
  • Competitive Salary.
  • HMO.
  • Mental health programs.
  • Maternity Assistance thru HMO.
  • Paid Vacation Leave.
  • Technology Allowance.
  • Internet Allowance.
  • Weekly Payout.
  • Career growth and advancement.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
MSP IT Engineer SME/ Level 3/ Senior IT Engineer @RemotePro.Ph
Customer Service
Salary competitive sal..
Remote Location
Job Type full-time
Posted 1mth ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later