[Hiring] MS Navigator @National Multiple Sclerosis Society

Role Description

The MS Navigator builds empathetic, person-centered relationships with individuals affected by MS to support informed decision-making and proactive planning. The MS Navigator provides personalized coaching, delivers evidence-based education, and connects individuals to relevant resources. The position promotes health equity through culturally responsive practices and collaborates across teams to ensure coordinated support. The position uses technology effectively to manage relationships and contributes to innovation and continuous improvement, while balancing a dynamic caseload and participating in organizational initiatives.

Main Responsibilities

• Build Transformational Relationships: Develop and maintain long-term, person-centered relationships with individuals affected by MS, using empathy, trust, and mutual respect to support informed decision-making.
• Provide Personalized Support and Coaching: Use critical thinking and problem-solving to help individuals identify goals, navigate challenges, and proactively plan for future needs along their MS journey.
• Deliver MS Education and Resource Navigation: Share up-to-date, evidence-based information about MS, its symptoms, treatments, and management strategies to empower individuals and community groups.
• Promote Health Equity and Cultural Responsiveness: Incorporate culturally responsive practices and demonstrate sensitivity to diverse backgrounds, identities, and experiences.
• Leverage Society and Community Resources: Identify and connect individuals to appropriate local, state, and federal resources, as well as Society programs, to address needs and promote health and well-being.
• Collaborate Across Teams: Work with internal teams and external partners to ensure coordinated support and share insights that enhance service delivery.
• Utilize Technology and Tools Effectively: Use Society platforms and digital tools to manage relationships, share resources, and maintain accurate documentation.
• Support Innovation and Continuous Improvement: Stay current with MS-related developments and contribute ideas to improve service delivery and address emerging needs.
• Manage a Relationship Portfolio: Prioritize and balance a caseload of individuals while contributing to team responsibilities and organizational goals.
• Participate in Organizational Engagement: Attend meetings, events, and training sessions to support the Society’s mission and foster a collaborative culture.

Qualifications

• Empathetic and Person-Centered Communication: Demonstrates strong verbal and written communication skills, with the ability to build trust and rapport across diverse populations.
• Critical Thinking and Problem Solving: Applies a solution-focused mindset to assess needs, identify resources, and support individuals in achieving their goals.
• Cultural Competence and Inclusion: Champions diversity, equity, and inclusion by incorporating culturally responsive practices into all interactions.
• Adaptability and Resilience: Responds effectively to changing circumstances and maintains presence and professionalism in high-stress or complex situations.
• Autonomous and Accountable: Manages time and responsibilities independently while maintaining high standards of service and documentation.
• Technological Proficiency: Comfortable using Microsoft Office, CRM systems, and virtual platforms to support service delivery and communication.
• Commitment to Learning and Growth: Continuously seeks opportunities to expand knowledge of MS, health literacy, and best practices in service delivery.
• Collaborative Team Member: Works effectively with colleagues and partners to enhance service coordination and contribute to shared goals.

Requirements

• This is a market-based role supporting our Southeast Region.
• Must reside within the region the position supports (or have plans to relocate).
• Preferred location(s): Alabama, Louisiana, Mississippi, Georgia, Greater Carolinas (NC, SC), Greater DC & Maryland, Virginia & West Virginia, Kentucky, Tennessee, Florida.

Benefits

• Estimated hiring compensation range: $57,000 - $67,000.
• Considerable Paid Time Off Plan.
• Paid Holidays.
• 401k Retirement Savings Plan with Society match.
• Commuter Benefit Plan.
• Comprehensive Health & Welfare benefits including:
  • Medical
  • Dental
  • Vision
  • Flex Spending Accounts
  • Life Insurance
  • Disability Coverage
  • Spring Health Membership offering free therapy and professional coaching.
• Opportunity to join an incredible mission-focused team.

Application Instructions

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.