[Hiring] MRO Assistant @ClearStar, Inc.

Role Description

ClearStar’s Medical Information Services team protects the integrity, accuracy, and compliance of our drug and alcohol screening process. The MRO Assistant plays a critical role in ensuring results are processed efficiently, documentation is complete, and clients receive timely, accurate reporting. This position directly supports regulatory compliance, operational excellence, and customer trust.

• Process laboratory drug and alcohol screening results using industry software
• Partner closely with the Medical Review Officer to prepare audits and required documentation
• Verify prescriptions for non-negative results
• Reopen and update completed drug screen results when needed
• Process shy bladder cases in accordance with federal guidelines
• Report federal and non-federal drug and alcohol results to clients and appropriate authorities
• Audit internal fax folders and maintain documentation accuracy
• Communicate with collection sites and laboratories to obtain CCFs, ATFs, affidavits, and supporting documentation
• Respond to incoming calls and inquiries from donors, collection sites, and internal stakeholders
• Manually enter results when required and ensure data integrity
• Additional duties as assigned

Qualifications

• 1–2 years of experience in drug screening, occupational health, or related field preferred
• Strong understanding of documentation standards and compliance requirements
• Experience working in case management systems, databases, or order processing tools
• Proficiency in Microsoft Office applications
• Ability to interpret technical procedures and regulatory guidelines
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection

Requirements

• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks

Benefits

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Company-paid basic life insurance
• Company-paid Short-Term Disability policy
• Employee assistance program
• 401(k) matching up to 4%
• Time off
• 9 company paid holidays
• 2 additional days of paid time off for volunteer activities