[Hiring] Merchant Support Specialist @Millennium Systems International

Role Description

We are looking for a Merchant Support Specialist to complement our MeevoPay Merchant Services Team! The Merchant Support Specialist will be responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo’s credit card processing. This is a remote role. Candidates must reside in the United States.

• Provide support to clients transitioning from third-party vendors to MeevoPay. Assist with related merchant inquiries and troubleshoot issues.
• Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems.
• Utilize Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable.
• Understand and provide guidance on clients’ technical issues using problem solving.
• Document solutions in Salesforce and provide dependable and timely resolutions to clients.
• Provide timely follow-up to resolve client inquiries.
• Handle client complaints respectfully and professionally.
• Work with colleagues and other departments to provide superior customer service.

Qualifications

• BS/BA degree preferred.
• Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry.
• Previous experience providing support remotely via phone.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• High computer literacy and ability to learn new software.
• Ability to address difficult or complex customer scenarios with professionalism.
• Ability to multitask.

Benefits

• Paid Time Off (PTO) and Holidays: Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day.
• Medical, Dental, and Vision Benefits: We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly.
• Life Insurance: We provide Life Insurance and Accidental Death & Dismemberment (AD&D), fully covered by Millennium Systems International.
• Long-Term and Short-Term Disability Insurance: Millennium Systems International covers the full cost of Long-Term Disability at 100%.
• 401(k) Retirement Plan: You’ll be eligible to enroll in our robust 401(k) plan with a 100% match on up to 4% of your contributions.
• Learning & Development Opportunities: We offer unlimited access to Udemy’s online courses to help you refine your skills and advance your career.