[Hiring] Mental Health Patient Care Coordinator @Winning Assistants

Role Description

Our client is a U.S.-based mental health clinic dedicated to providing thoughtful, patient-centered care in a supportive and well-organized environment. They are seeking a Mental Health Patient Care Coordinator to play a central role in supporting daily operations, patient communication, and care coordination in a fully remote, full-time position.

This role is ideal for a healthcare VA who is comfortable with patient-facing calls, communicates with empathy and professionalism, and thrives in an organized, detail-driven workflow. As a Mental Health Patient Care Coordinator, you will support:

• Scheduling
• Eligibility checks
• Prior authorizations
• Light billing follow-ups

Success in this role means:

• Keeping the schedule running smoothly
• Minimizing gaps from cancellations
• Completing eligibility and authorization tasks promptly
• Consistently following up on patient balances with clear documentation

Qualifications

• Prior U.S. healthcare administrative experience (strongly preferred)
• Experience as a Medical Receptionist, Medical Admin Assistant, Patient Care Coordinator, or Medical Billing Specialist
• EMR experience required (DrChrono preferred; trainable if experienced with other EMRs)
• Experience with VOIP Systems
• Experience using Microsoft Office programs
• Comfortable with patient-facing phone calls, especially in a mental health setting
• Polite, patient, empathetic, calm, and professional communication style
• Highly detail-oriented, organized, and self-directed
• Able to work independently and manage multiple workflows reliably
• Must be comfortable speaking with patients and communicating warmly, respectfully, and empathetically in a mental health environment

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.