[Hiring] Mental Health & Money Energy Advisor @Rethink Mental Illness

Role Description

As a Mental Health & Money Energy Advisor, you’ll make a real difference to people experiencing mental health difficulties alongside money and energy worries. Using your existing expertise, you’ll provide high-quality advice and casework by telephone, supporting people with:

• Energy and fuel-related issues
• Debt solutions and money management
• Welfare benefits and income maximisation
• Financial capability and budgeting
• Mental health support and access to care

You’ll work directly with people facing complex and often distressing situations, helping them identify barriers, explore options and move towards greater financial and emotional stability. You’ll also support carers, family members and professionals involved in their care.

This is a home-based role where you’ll be part of a supportive, experienced team committed to delivering an outstanding, trauma-informed service.

What you’ll be doing:

• Delivering money and energy advice and casework by telephone
• Supporting people affected by mental illness with debt, benefits and financial capability
• Managing your own caseload and maintaining accurate, high-quality records
• Working collaboratively within the team to ensure excellent client care
• Using case management systems to support monitoring and evaluation
• Keeping your knowledge up to date across money advice, welfare benefits, energy and mental health
• Contributing ideas to improve and develop the service

Qualifications

• Training in money advice (caseworker and/or specialist level) from an accredited provider
• Experience delivering money advice, including debt and financial capability
• Experience of casework across debt, welfare benefits or mental health
• Experience supporting vulnerable clients, particularly people affected by mental illness
• Confidence delivering advice remotely (telephone, email, digital channels)
• Strong IT skills, including case management systems and Microsoft Office
• Knowledge of relevant legislation, regulation and guidance

Requirements

• Experience providing energy advice (desirable)
• IMA accreditation or willingness to work towards it (desirable)
• Telephone-based casework experience (desirable)
• Recent welfare benefits training (e.g. Universal Credit) (desirable)

Benefits

• Home-based, flexible working
• A supportive, values-driven culture
• Opportunities for learning, development and accreditation
• The chance to make a genuine difference to people’s lives
• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.