[Hiring] Mental Health Benefit Advisor @Rethink Mental Illness

Role Description

Make a real impact for people living with mental illness. At Rethink Mental Illness, we believe everyone deserves a better life. Our Mental Health and Money Advice Service is the first UK‑wide service to support people where mental health and financial difficulty meet — helping to break the cycle of illness and money worries.

We’re looking for a Mental Health Benefit Adviser who is passionate about high‑quality advice work and the difference it makes. If you combine expert welfare benefit knowledge with empathy, professionalism, and a strong commitment to social justice, we’d love to hear from you.

As a Mental Health Benefit Adviser, you will:

• Provide telephone-based advice and casework to people experiencing mental health, welfare benefit, and energy-related issues.
• Carry out benefit checks, support with initial claims, and manage mandatory reconsiderations and appeals.
• Give energy advice, helping people understand fuel bills, improve energy efficiency and access safety measures.
• Offer clear information and signposting around mental health treatment and care options.
• Manage your own caseload, maintain accurate records, and contribute to a high‑quality, compassionate advice service.
• Work collaboratively with colleagues and partners to ensure consistent, excellent client care.
• Continue developing your knowledge across welfare benefits, mental health, and energy advice.

Qualifications

• Experience providing benefit advice (telephone or face‑to‑face).
• Recent welfare benefits training (e.g. CPAG).
• Strong IT skills and experience using electronic case recording systems.
• Experience supporting vulnerable people, especially those affected by mental illness.
• A solid understanding of welfare benefits legislation and processes (claims, MR, appeals).
• Confidence managing your own workload in a remote environment.

Requirements

• Experience delivering advice casework in welfare benefits, debt or mental health.
• Any background in providing energy advice.
• Experience working directly with people affected by mental illness.

Benefits

Working at Rethink Mental Illness means being part of something bigger. You’ll join a supportive team delivering a vital national service, and you’ll help people experiencing some of the most challenging moments in their lives.

We’ll also support you with regular supervision, training, and opportunities to develop your professional expertise.

Ready to make a difference?

If you’re committed to supporting people affected by mental illness and you have the skills to deliver excellent advice, we’d love to hear from you. Apply today and help us lead the way to a better life for everyone severely affected by mental illness.