[Hiring] MENA - Engagement Specialist @Ruvixx

Role Description

We are seeking an experienced and strategic Customer Engagement Specialist to join our global team. In this mid-level role, you will be a key driver in the strategy and execution of our anti-piracy and software compliance campaigns throughout the Middle East and North Africa (MENA) region. Because you will be leading negotiations across diverse markets, professional fluency in both Arabic and French is strictly required. You will take ownership of customer interactions, turning data analysis into effective engagement strategies and contributing directly to the success and growth of our compliance programs.

This is a role for a proactive professional looking to apply their customer engagement and analytical skills in the dynamic and impactful field of software license compliance.

• Lead engagement and build relationships with customers across the MENA region, driving compliance conversations and negotiations.
• Analyze complex investigation data to identify trends, generate actionable insights, and inform campaign strategy, while ensuring CRM data integrity.
• Own the lead development process, refining and implementing strategies to identify and qualify new compliance opportunities.
• Develop and maintain comprehensive campaign documentation and playbooks to ensure process consistency and scalability.
• Provide strategic analysis and reporting to stakeholders on campaign performance and evolving business needs.

Qualifications

• 3+ years of professional experience in a customer engagement, sales, account management, or business development role.
• Demonstrated experience using CRM platforms (e.g., Salesforce, HubSpot) to manage customer pipelines and report on metrics.
• Strong proficiency in MS Excel or equivalents (e.g., Google Sheets) for data analysis and reporting.
• Professional working proficiency in English, with excellent written, verbal, and negotiation skills.
• Proven ability to work autonomously, manage competing priorities, and take ownership of outcomes in a fast-paced environment.

Requirements

• Candidates must currently reside within the MENA region and have professional proficiency in both French and Arabic to be considered.

Preferred Qualifications

• Direct experience in software license compliance, anti-piracy, or intellectual property rights.
• A proven track record of meeting and exceeding performance targets.
• Experience in a role requiring investigative or analytical skills to solve complex problems.
• Experience mentoring junior team members is a plus.

Compensation

• Fixed Monthly Salary: $800 USD
• Performance-Based Bonus: Up to $400 USD per month.
• Total target monthly earning potential of up to $1,200 USD.

Benefits

• Global Impact: Work on meaningful projects that have a tangible impact on businesses worldwide.
• Career Growth: Take on a role with significant autonomy and the opportunity to help shape our engagement strategies.
• Remote-First Culture: Enjoy the flexibility of working remotely while collaborating with a diverse and talented international team.
• Innovative Environment: Be part of a forward-thinking team that values integrity and continuous improvement.