[Hiring] Member Services Representative @Honeydew

Role Description

Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.

This is a part-time evening role (Monday–Friday, 3:00 PM–8:00 PM ET). Applicants across the U.S. will be considered, with priority given to candidates available to reliably work Eastern Time hours.

Compensation: $15.00 per hour

States: AL, AZ, FL, GA, ID, MD, MI, MO, NJ, NY, NC, OH, PA, TX, UT, VA, WA, WI

• Answer incoming calls from patients, labs, and pharmacies
• Respond to live chat inquiries through Honeydew’s website
• Schedule appointments and route inquiries to appropriate departments
• Provide clear, accurate information about treatments, prescriptions, lab work, and general processes
• Troubleshoot patient concerns and escalate issues when necessary
• Maintain detailed and accurate documentation in our CRM system
• Deliver a compassionate, professional experience in every interaction

Qualifications

• Previous experience in customer service or call center roles preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency in basic computer skills
• Reliable availability for Monday–Friday, 3:00–8:00 PM ET

Benefits

• Full remote flexibility
• Direct impact you can measure in patients’ lives
• Ability to grow within a fast-scaling healthcare company
• $100 monthly tech stipend
• Free Honeydew membership
• Direct access to new dermatology treatments
• 20% off Honeydew products
• Bi-monthly get-togethers
• Peer-to-peer recognition through Motivosity
• 401(k) retirement savings with employer match

Our Process

• Application
• Criteria Assessment
• Initial Interview (30 minutes)
• Final Interview (30 minutes)
• Offer