[Hiring] Member Services Representative @Quorum Federal Credit Union

Role Description

The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union.

• Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up.
• Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Educate new and existing members on loan and deposit products and other services.
• Authorizes service fee refunds and waivers within established guidelines for this position.
• Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues.
• Participates in new product testing and other organization/departmental projects as assigned.
• Provides input to management on workflow issues, patterns, and improvements.
• Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Performs additional duties as required.

Qualifications

• High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree.
• Minimum of one year experience in financial services industry, in a call center.
• Must maintain required scores on Call Monitoring.
• Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
• Strong decision making and time management skills with the ability to manage multiple projects/duties.
• Trustworthy with the ability to maintain highest level of integrity and trust.
• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
• Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.

Requirements

• Stable internet connection with speeds high enough for video conferencing and screen sharing.
• Smartphone with current iOS/Android OS.
• Prolonged periods sitting at a workstation and working on a computer.
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone.

Compliance/legal requirements

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
• Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Hourly Wage

$21.00

Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.