[Hiring] Member Experience, VIP @Function Health

Role Description

As a VIP Member Success Associate , you’ll be responsible for delivering a white-glove experience to Function’s most high-impact members. These individuals have the potential to shape Function’s future, and their experience must reflect that significance at every touchpoint. This is a highly visible role that requires strong communication skills, keen attention to detail, operational excellence, and an ability to handle dynamic, high-pressure moments.

Responsibilities:

• Primary Point of Contact: Act as the main liaison for VIP members and their teams, delivering white-glove support throughout their Function experience.
• Strategic Relationship Awareness: Understand the context behind each VIP relationship and adapt communication, coordination, and experience design accordingly.
• End to End Coordination: Manage all aspects of service logistics, including mobile phlebotomy, lab visits, and scans, by collaborating with internal stakeholders and external vendors.
• VIP Experience Execution: Support in-person VIP moments such as private events, executive visits, or high-touch activations.
• Communication Management: Independently handle all channels of communication with clarity, professionalism, and empathy.
• Own Membership Journey: Meticulously track each phase of the member journey with detailed documentation.
• Proactive Problem Solving: Anticipate and resolve issues before they escalate.
• Urgent & Off-hours support: Provide occasional availability outside traditional business hours.
• Function Expert: Serve as a go-to expert across labs, billing, results, scheduling, troubleshooting, renewals, and platform use.
• Stakeholder Communication: Keep your manager and other stakeholders informed through regular updates.
• Program builder: Support the development of VIP infrastructure by contributing to systems, documentation, and process improvements.

You’ll Thrive in This Role If You:

• Bias Toward Action: Demonstrated ability to take initiative and make decisions under uncertainty.
• Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes.
• Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines.
• Remote Work Adaptability: Comfort with remote work environments.
• Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement.

Qualifications

• 2+ years of combined experience in a client-facing and operations-heavy role.
• Proven experience working with high-profile or high-touch individuals.
• Strong written and verbal communication skills.
• Highly organized with excellent judgment, discretion, and attention to detail.
• Experience handling logistics coordination.
• Confidence using tools like Google Workspace, Slack, and spreadsheets.
• Experience coordinating with executive assistants, talent teams, or senior stakeholders.
• Willingness to work flexible hours when needed.

Requirements

• Demonstrated strength in both written and verbal communication.
• Experience managing multi-stakeholder threads and live calls.

Benefits

• Competitive salary and benefits package.
• Flexible working hours.
• A dynamic work environment where creativity and innovation are encouraged.

Company Description

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology.

Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Function recently announced a $298M Series B and is entering its next chapter of growth.