Member Experience Associate @Age Bold
Customer Service
Salary $24.00-$26.00/h..
Remote Location
Job Type full-time
Posted 4d ago

[Hiring] Member Experience Associate @Age Bold

4d ago - Age Bold is hiring a remote Member Experience Associate. πŸ’Έ Salary: $24.00-$26.00/hour plus annual bonus πŸ“Location: Worldwide

Role Description

Bold is looking for a bilingual (English/Spanish) motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours and is a full-time remote position reporting to the Manager of Member Experience.

As a key member of our Member Experience Team, here’s what you’ll do:

  • Actively conduct outreach via phone, text, and email daily, along with answering inbound tickets.
  • Successfully complete assigned tickets each day.
  • Maintain an >80% phone answer rate per week.
  • Act as a "hub" for all inbound questions regarding Bold and our offerings to people.
  • Maintain 92% or higher customer satisfaction score.
  • Act as the voice between both customer and Bold.

Qualifications

  • 1-3 years of experience as a customer support representative.
  • Effective communication: Empathetic and active listener for our future and existing members.
  • Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot).
  • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions.
  • Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.
  • Experience in a role that had direct daily interactions with older adults (e.g., in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup).
  • Exceptional verbal and written communication skill.
  • Ability to report bugs with detailed description and data to the engineering team.
  • High levels of empathy, patience, and a positive attitude.
  • Strong ability to analyze situations and solve issues efficiently.
  • Proficiency with computers. Experience with HubSpot, Insightly, Slack or JustCall are a plus.

Requirements

  • Experience in a role that had direct daily interactions with older adults (e.g., in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup).

Benefits

  • Compensation: Anticipated earnings between $24.00-$26.00/hour in addition to an annual bonus.
  • Inclusive environment that enables everyone to do their best work.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Member Experience Associate @Age Bold
Customer Service
Salary $24.00-$26.00/h..
Remote Location
Job Type full-time
Posted 4d ago
Apply for this position
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️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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