[Hiring] Member Experience Advocate @6 Degrees Health Dx

Role Description

Due to the anticipated growth, 6 Degrees Health is looking for the right candidate to join our team as a Member Experience Advocate in a remote working environment. This role’s main purpose is to deliver compassionate service to our members by:

• Actively listening to their concerns
• Taking actions to help resolve their issues
• Educating them on RBP (Reference Based Pricing) and expectations of the resolution process
• Providing timely updates

This position also includes answering inbound calls and setting the rest of the 6 Degrees Health team up for success with detail-oriented case creation. The ideal candidate will be highly empathetic, organized, and passionate about advocating for our members by providing world-class customer service.

Qualifications

• Listening skills to understand what the members’ needs are so that their concerns are addressed appropriately.
• Communication skills to work with members on a variety of claims situations.
• Compassionate attitude to give emotional support to members during stressful situations.
• Excellent project and time management skills.
• Proven organizational and prioritization skills with an ability to operate in ambiguous situations.
• Demonstrates ability to quickly learn to adapt new ideas and processes.
• Ability to maintain accuracy and efficiency standards consistently.
• Ability to effectively adapt in a dynamic environment.
• Must have the ability to read and understand various procedural documentation.
• Ability to interpret patient records and calculations while maintaining strong attention to detail.
• Strong internal and external communication skills, both verbal and written.
• Must be able to manage inbound calls with confidence and compassion.

Requirements

• Desire to be helpful
• Effective communication skills
• Ability to de-escalate a situation effectively
• Knowledge in the Healthcare industry
• Problem solving
• Must be able to operate computers and phones to support position requirements
• Strong Microsoft Office Skills a must, must be willing and able to work a 5-day schedule and additional hours beyond regularly scheduled shift to cover vacancies, if necessary
• Must be able to sit or stand for two hours at a time

Education

• High School Diploma or equivalent required
• College Degree or equivalent work experience preferred

Experience

• 3+ years customer service experience required
• Healthcare background strongly preferred but not required

Benefits

• Medical, Dental, Vision and Other Outstanding Ancillary Benefits
• Training and Development Opportunities
• Paid Holidays
• 401k Program
• Remote Work Stipend
• Unlimited Paid Time Off
• Calm App Premium Membership