[Hiring] Member Contact Center Sales Associate @AAA Mid-Atlantic

Role Description

If you're passionate about customer service, enjoy helping others, and thrive in a goal-oriented environment, we'd love to have you on our team! Join our team as a Member Contact Center Sales Associate, where you'll deliver exceptional service, help members get the most from their AAA membership, and assist with planning memorable travel experiences.

In this fast-paced, high-volume contact center role, you'll use a consultative, relationship-based sales approach to identify members' needs and recommend the products and services that best fit their lifestyle. You'll assist with:

• Membership benefits
• Travel planning and reservations
• Financial services
• Driving school information
• Emergency roadside assistance
• Other AAA offerings

***Full Time and Part Time positions available! Set weekly schedules. Next New Hire Training Classes to begin September 14, 2026!***

This is a work from home position, candidates must live within one of these territories to be considered:

• Connecticut
• Delaware
• Indiana
• Kentucky
• Maryland
• New Jersey
• Oklahoma
• Pennsylvania
• South Dakota
• West Virginia

Qualifications

• High School Diploma or equivalent
• 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience

Requirements

• A Motor Club License is required for selling and servicing AAA ACA Memberships
• Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire
• Must be able to provide a work environment free from all disruptions and distractions
• Must be able to work overtime and/or on holidays as required by business needs
• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment

Benefits

• Fully remote/work from home
• All Computer equipment provided
• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays
• Paid Virtual Training (must be able to attend all training)
• 1st shift and 2nd shift schedules available
• Company-wide Career mobility opportunities
• A starting base hourly rate for this position is $15.00 - $20.00
• Monthly incentive plan based on individual performance
• Shift differential for 2nd shift of 8%
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year