[Hiring] Member Contact Center Sales Associate @AAA Mid-Atlantic

Role Description

Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services.

• Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment.
• Meet or exceed established production goals.

Full Time and Part Time positions available! This is a work from home position, candidates must live within one of these territories to be considered:

• Connecticut
• Delaware
• Indiana
• Kentucky
• Maryland
• New Jersey
• Oklahoma
• Pennsylvania
• South Dakota
• West Virginia

Qualifications

• High School Diploma or equivalent.
• 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.

Requirements

• A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire.
• Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200).
• Must be able to provide a work environment free from all disruptions and distractions.
• Must be able to work overtime and/or on holidays as required by business needs.
• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.

Benefits

• A starting base hourly rate for this position is $12.55 - $27.38.
• Monthly incentive plan based on individual performance.
• Shift differential for 2nd shift of 8%.
• Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.