Member Center Representative @Oregon Public Broadcasting
Customer Service
Salary usd 19 - 21 per..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted YDay

[Hiring] Member Center Representative @Oregon Public Broadcasting

YDay - Oregon Public Broadcasting is hiring a remote Member Center Representative. 💸 Salary: usd 19 - 21 per hour 📍Location: USA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves being the friendly, knowledgeable first point of contact for OPB's listeners, viewers, and supporters. The Member Center Representative plays a vital role in connecting the audience with the news, stories, programs, and services they rely on, while delivering exceptional care to members.

  • Assist members with questions about their accounts
  • Provide support for OPB Passport
  • Gather feedback about OPB’s content
  • Route inquiries to teams across the organization
  • Thrive in a fast-paced environment and enjoy problem-solving

Qualifications

  • Exceptional customer service skills
  • Experience working with the public
  • Ability to handle confidential information appropriately
  • Ability to work well with a diverse group of people
  • Excellent research, organizational, verbal, and written communication skills
  • Well organized with meticulous attention to detail
  • Fluent use of standard computer software tools (Microsoft Office)
  • Effective database skills and data entry skills
  • Adaptable and flexible to demands of workflow
  • Ability to establish priorities and meet deadlines
  • Proactive, oriented to problem solving, teamwork, and improvement
  • Genuine enthusiasm for the services and mission of Oregon Public Broadcasting

Requirements

  • Respond to phone calls and emails from members and prospective members
  • Create and update database records in Salesforce/Servicecloud
  • Participate in ongoing training related to customer service and database procedures
  • Other duties as assigned

Benefits

  • This position is union represented and benefits eligible
  • The hiring range for this nonexempt position is between $19.00 and $21.00 per hour, depending on qualifications

Additional Information

  • This position reports to the Member Experience Manager
  • This position has access to highly sensitive data and must pass a background check

How to Apply

Click on the apply button below. You will be asked to create an account, upload your cover letter, and resume, and answer a few position-related questions. Your application materials are due by 8:59 PM Pacific Time on October 16, 2025.

OPB is an Equal Opportunity Employer.

Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Member Center Representative @Oregon Public Broadcasting
Customer Service
Salary usd 19 - 21 per..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted YDay
Apply for this position Unlock 90,710 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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