[Hiring] Member Center Representative @Oregon Public Broadcasting

Role Description

This role involves being the friendly, knowledgeable first point of contact for OPB's listeners, viewers, and supporters. The Member Center Representative plays a vital role in connecting the audience with the news, stories, programs, and services they rely on, while delivering exceptional care to members.

• Assist members with questions about their accounts
• Provide support for OPB Passport
• Gather feedback about OPB’s content
• Route inquiries to teams across the organization
• Thrive in a fast-paced environment and enjoy problem-solving

Qualifications

• Exceptional customer service skills
• Experience working with the public
• Ability to handle confidential information appropriately
• Ability to work well with a diverse group of people
• Excellent research, organizational, verbal, and written communication skills
• Well organized with meticulous attention to detail
• Fluent use of standard computer software tools (Microsoft Office)
• Effective database skills and data entry skills
• Adaptable and flexible to demands of workflow
• Ability to establish priorities and meet deadlines
• Proactive, oriented to problem solving, teamwork, and improvement
• Genuine enthusiasm for the services and mission of Oregon Public Broadcasting

Requirements

• Respond to phone calls and emails from members and prospective members
• Create and update database records in Salesforce/Servicecloud
• Participate in ongoing training related to customer service and database procedures
• Other duties as assigned

Benefits

• This position is union represented and benefits eligible
• The hiring range for this nonexempt position is between $19.00 and $21.00 per hour, depending on qualifications

Additional Information

• This position reports to the Member Experience Manager
• This position has access to highly sensitive data and must pass a background check

How to Apply

Click on the apply button below. You will be asked to create an account, upload your cover letter, and resume, and answer a few position-related questions. Your application materials are due by 8:59 PM Pacific Time on October 16, 2025.

OPB is an Equal Opportunity Employer.