[Hiring] Member Care Representative I @Nationwide

Role Description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

At Nationwide, formerly known as Veterinary Pet Insurance (VPI), we provide medical policies for dogs, cats, birds and exotic pets. With more than 30 years in the industry, we are the oldest, largest and most experienced licensed pet insurer. We offer coverage to pet owners in all 50 states and our plans enable pets to receive service for thousands of medical conditions, routine vaccinations and routine care.

Your new career with Nationwide begins on Monday, December 7th and for the first two months, you will be in training, working Monday-Friday, 8am-4:45pm PST. After training, you will be assigned a permanent schedule; your shift could fall anytime during the hours of operation for the call center, which are Monday-Friday 5am-7pm PST and Saturday 7am-3:30pm PST. You must be available to work on Saturdays.

This is a remote role with a starting salary of $23/hour ($47,151 annually).

The ideal candidate:

• Has a passion for providing excellent service to pet owners and their pets.
• Will have a positive attitude and growth mindset that allows them to embrace changes and challenges in the Pet Insurance business.
• Has strong communication skills and can effectively explain complex policy information and coverage to members using clear and simple language.

Qualifications

• High school diploma or equivalent; some undergraduate studies preferred.
• Typically, one year of work-related experience; prefer experience in the insurance and/or industry or a phone-based customer service environment.

Requirements

• Must have working knowledge of Microsoft Office Suite, including but not limited to Word, Teams, etc.
• Basic technical ability that requires a solid understanding of general business practices and terminology.
• Knowledge of insurance, customer service concepts, medical terminology preferred.
• Effective verbal and written communication skills necessary to interact with a diverse pool of internal and external contacts.
• Ability to identify and evaluate customer inquiries and problems and determine the appropriate actions.
• Ability to operate personal computer and related software for business applications.
• Must have the ability to type 30 words per minute.
• Additional competencies include critical thinking, attention to detail, multi-tasking, ability to be self-managed, and organizational skills.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.