[Hiring] Member Care Coordinator @Emapta

Role Description

Champion Better Healthcare Access for Injured Workers Across America. America's post-settlement healthcare landscape calls for people who understand the power of empathy and trust. Bring that perspective to Emapta as a Member Care Coordinator. Connect with a US specialist dedicated to helping injured individuals protect their medical future and feel supported beyond settlement. Develop your global healthcare career through meaningful impact, professional growth, and a top 1% talent community.

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of relevant work experience, including at least 1 year in a customer service-related role.
• Experience with healthcare-related campaigns is a strong advantage.
• Ability to engage with members, navigate multiple systems, and document interactions accurately.
• Strong interest in continuous learning and complex problem-solving.
• Familiarity with medical billing, Medicare guidelines, or workers' compensation terminology is an advantage.
• Strong verbal and written communication skills, with the ability to explain complex situations and technologies clearly and concisely.

Requirements

• Strong interpersonal skills.
• High level of empathy and patience.
• Strong problem-solving mindset.
• High level of adaptability and flexibility.
• Collaborative and team-oriented attitude.

Your Daily Tasks

• Communicate with injured members via phone, chat, and email to assess their needs and provide personalized support.
• Explain products and services based on members' settlement agreements.
• Address inquiries about medical treatments, medications, equipment, and coverage eligibility.
• Assist members in finding healthcare providers, pharmacies, and transportation services and arranging medical appointments.
• Document member interactions accurately across multiple systems.
• Enhance product and healthcare knowledge through continuous training and team collaboration.
• Contribute to a member-focused contact center dedicated to exceptional customer satisfaction.

Benefits

• Competitive Salary Package.
• Night differential pay to maximize your earnings.
• Permanent WFH arrangement.
• HMO coverage with free dependent upon regularization.
• Fixed weekends off.
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!).
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash).
• Fun engagement activities for employees.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.