[Hiring] Coordinator, Individualized Care @Cardinal Health

Role Description

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster.

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries and concerns in a timely manner.
• Enter detailed information into company proprietary software while conversing via telephone.
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information.
• Interact with the patient referral sources to process new applicants.
• Follow up with other internal team members regarding next steps.
• Communicate with external constituents including physician offices and pharmacies.
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation.

Qualifications

• Minimum high school diploma or GED, preferred.
• Certified Pharmacy Technician, preferred.
• 1+ years’ experience in fast paced call center environment, preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in a cubicle setting.
• Demonstrate superior customer support talents.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
• Ability to work any schedule between 7am-5pm M-F.

Requirements

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.