[Hiring] Member Advocate @eHealth

Role Description

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as Licensed Member Advocate. In this role, you will be responsible for:

• Taking customers through the post-enrollment journey.
• Answering both inbound and outbound customer service calls fluidly.
• Handling a high volume of calls.
• Cross-selling additional products.
• Providing exceptional support to enhance member satisfaction and retention at eHealth.

This is a contract role that will go through a third party vendor with an anticipated end date of December 8, 2026.

Qualifications

• You must hold a resident state health insurance license or have the ability to obtain one.
• Strong organizational, interpersonal, and communication skills.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• High level of integrity and customer focus.
• Previous customer service experience, preferably in a call center or similar environment.

Requirements

• Handle inbound customer service calls from existing members, addressing questions about their plans.
• Resolve issues between the carrier and the member, and provide information about our complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities.
• Identify and resolve member issues efficiently and effectively.
• Assist members with questions related to their current plan and explain benefits included in their plan.
• Cross-sell additional products to existing clients.
• Answer outbound calls from a dialer and complete post-enrollment activities.
• Accurately use the on-screen script and tools provided.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Benefits

• Competitive hourly wage.
• Comprehensive training and support.
• A positive and collaborative work environment.
• The opportunity to make a meaningful impact on our member community.

Company Description

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws.

The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.