[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

Role Description

This role involves being a Member Service Advocate at Blue Cross Blue Shield of Massachusetts, where you will support our mission of providing quality, affordable, and equitable healthcare.

• Be the attentive ear and friendly voice guiding members to the answers they need.
• Explain medical and dental packages to members.
• Work in a structured and supportive service center environment.
• Participate in a phased new hire training program.
• Handle a fast-paced, unscripted service center environment.
• Be available to members when they need assistance.
• Spend the majority of the week taking calls with members.
• Engage in learning and development for career growth.
• Supportive remote-working opportunities available.

Qualifications

• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication with customers.
• Strong familiarity with technology, including Microsoft Office applications.
• Local to Eastern Standard time zone.

Requirements

• Frequent speaking and being on the phone with members.
• Ability to work in an environment free from distractions.
• Establish an ergonomically comfortable physical work environment.
• Adhere to BCBSMA’s Hybrid Working Guidelines.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.