[Hiring] Member Advisor @Build My Great Team

Role Description

The Member Advisor is an essential part of the Atticus team, delivering exceptional support to law firm owners enrolled in our coaching programs. This role involves proactively engaging members, managing onboarding, and coordinating events to ensure member success. Working closely with facilitators, members, and internal teams, the Member Advisor strives to make every member’s journey with Atticus smooth, empowering, and impactful.

Key Responsibilities

• Member Support
  • Respond to daily member inquiries via phone and email, offering guidance and resources.
  • Provide tailored recommendations to support members’ progress toward their goals.
  • Help members stay accountable to their commitments and provide supplemental coaching between quarterly sessions.
• Member Engagement & Retention
  • Conduct monthly 30-minute check-ins to track progress, document notes, and offer targeted support.
  • Manage communications related to events, sessions, and program details, keeping members informed and engaged.
  • Facilitate smooth transitions between Atticus coaching programs to maintain high member satisfaction.
• Quarterly Program Sessions
  • Prepare for and support virtual or in-person quarterly coaching sessions.
  • Develop content for sessions, including worksheets and presentations, to enhance learning.
  • Coordinate logistics for events, including A/V setup and catering orders.
  • Provide real-time support to facilitators and participants during sessions and handle post-session follow-up.
• Internal Collaboration & Special Projects
  • Collaborate with other Member Advisors and facilitators on member-focused initiatives.
  • Maintain detailed member records and track program performance and retention metrics.
  • Assist with content development for future coaching programs.
• Onboarding New Members
  • Conduct orientation calls to gather information about new members and their firms.
  • Guide new members through the onboarding process to set them up for a successful journey with Atticus.
  • Keep member profiles up-to-date and coordinate personalized coaching plans.

Qualifications

• Excellent communication skills, particularly via phone and email.
• Strong organizational and time management abilities.
• Skilled multitasker with keen attention to detail.
• Proactive, self-motivated, and professional.
• Proficient in Microsoft Office Suite (Outlook, OneNote, Teams, SharePoint, PowerPoint), Adobe Acrobat, and Zoom.
• Background in client service, relationship management, or program coordination preferred.
• Familiarity with law firm operations is a plus.
• Ability to work independently and as part of a collaborative team.
• Commitment to meeting KPIs and performance metrics set by leadership.

Requirements

• Competitive salary: $55,000 - $65,000, commensurate with experience.
• Performance bonus opportunities.
• Remote work with some in-person meeting requirements.
• Health, Dental, Vision Insurance.
• Simple IRA with company match.
• Paid vacation and holiday time.
• Balanced work/life environment.
• Phone and internet reimbursement.

How to Apply

Please submit your resume and a cover letter detailing your qualifications and interest in the Member Advisor role through our application platform. We will reach out to candidates we wish to move forward with.

We look forward to welcoming a new team member who shares our passion for supporting law firm owners on their path to a Great Practice, Great Life!