[Hiring] Medical Documentation Representative II @Cardinal Health

Role Description

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

• Processing New Order and Re-Order events as well as inbound documents within ADS systems
• Communicating with provider offices by phone, fax, email and/or mail correspondences to pursue prescription orders and/or required medical records to ship customer orders
• Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately
• Providing excellent customer service while communicating with provider offices and teammates
• Maintaining accurate and detailed records in company database
• Performing according to departmental SOPs for medical documentation

Qualifications

• HS Diploma, GED, or equivalent work experience preferred
• 1-3 years of Medical Documentation experience preferred
• Customer service or database data entry experience preferred
• Microsoft Office experience preferred

Requirements

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Remote Details

• You will work from home, full-time.
• Expectation to have your camera on during onboarding/training activities.
• Work from home is not a substitute for childcare or eldercare; arrangements must be made ahead of your start date.
• Required to have a dedicated, quiet, private, distraction-free environment with access to high-speed internet.
• Internet requirements include:
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
• Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
• Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
• Upload speed of (10Mbps – Recommended)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Company Description

Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

Anticipated Hourly Range

$15.75/hr. - $18.50/hr.

Bonus eligible: NO

Application Window

Application window anticipated to close: 2/27/2026. If interested in opportunity, please submit application as soon as possible.

Equal Opportunity Statement

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.