[Hiring] Medical Billing & Patient Accounts Virtual Assistant @Winning Assistants

Role Description

You will support a mental health practice based in Lincoln, Nebraska, providing services for therapy, ADHD, autism, depression, anxiety, and related behavioral health needs.

• Serve as the primary point of contact for patient billing and account-related inquiries, functioning as a virtual front-desk and billing liaison.
• Answer patient questions related to billing statements, account balances, insurance coverage, and payment options.
• Verify insurance eligibility and coverage to help explain patient responsibility and resolve billing-related questions.
• Assist patients with payment plans and financing options, including explaining available options and guiding them through the application process when appropriate.
• Review patient accounts in the EMR (e.g., Tebra) to confirm balances and billing details.
• Proactively contact patients regarding outstanding balances and payment updates.
• Help patients understand their billing statements, clarify charges, and address discrepancies.
• Provide real-time virtual front-desk support, including assisting with patient check-ins and verifying patient information as needed.
• Support in-office staff as needed and maintain ongoing communication with the clinic team to ensure timely resolution of billing and account-related requests.
• Communicate with patients via phone, text, email, and video conferencing.
• Navigate and work across 3–5 cloud-based systems daily (e.g., Tebra EMR, RingCentral, Microsoft 365).
• Maintain strict HIPAA compliance and confidentiality at all times.
• Remain available on video conference during working hours for patient-facing interactions and internal coordination.

Qualifications

• At least 1 year of experience in medical billing.
• Experience handling billing and patient account inquiries, including explaining bills and balances, addressing insurance-related charges, assisting with payment options or plans, and helping resolve billing discrepancies.
• Experience performing insurance verification and eligibility checks.
• Strong verbal and written communication skills, with the ability to explain billing and financial information clearly and professionally.
• Comfortable being on camera throughout the workday.
• Knowledge of HIPAA compliance and confidentiality standards.
• Experience working in a mental health, psychiatry, or similar behavioral health practice is a plus.
• Experience with Tebra, RingCentral, Microsoft 365, or similar systems is a plus.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.