[Hiring] Medicaid Specialist @Brookdale Senior Living Inc.

Role Description

The Medicaid Specialist uses established guidelines to provide exceptional customer service and support to ensure customer accounts are accurate and meet the state and payer Medicaid requirements.

• Researches accounts and resolves potential errors and issues through the audit of accounts from phone calls, emails, and tickets received.
• Processes a series of assigned tasks including move-ins, conversions to Medicaid, charge maintenance, and agreement and billing party changes following state Managed Care Organization (MCO) guidelines.
• Works with communities to correct accounts prior to monthly resident invoicing.
• Updates resident accounts upon state and MCO rate changes.
• Monitors and distributes work tickets through internal system as well as mail and external faxes.
• Evaluates and identifies opportunities to drive process improvements that positively impact performance and customer experience.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

• High school diploma or GED is required.
• Minimum of one year of customer service experience is required.
• Healthcare office experience is preferred.
• Excellent customer service skills is required.
• General knowledge of Microsoft Office (i.e. Excel, Word, etc.) is required.

Requirements

• Makes standard and routine decisions based on detailed guidelines with little independent judgment.
• Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
• Has a basic level of skill and can follow written or verbal instructions.
• Has basic technical skills to complete a few repetitive and well-defined duties.
• Has a basic knowledge of the organization in order to answer basic questions.
• Strong communication and customer service skills.
• Effective interpersonal and organizational skills accompanied with the ability to work with a high level of volume and detail.

Benefits

• Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.
• Part and Full Time Benefits Eligibility:
• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
• Full Time Only Benefits Eligibility:
• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement
• Base pay in range will be determined by applicant’s skills and experience.
• Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
• Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
• Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.