[Hiring] Market Support Representative @Equitable

Role Description

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859. The Market Support Representative (MSR) is a dedicated resource for brokers and customers in a defined market/territory. This role will work closely with our Sales Executive and Account Management team to provide an overall simply powerful experience. This position will be focused on meeting the pre/post-sale needs of our customers which will have a direct impact on the success of new business sales, persistency, and growth of the block of business. The Market Support Representative will build relationships at the broker and customer level and establish themselves as a direct contact to meet the needs of our customers.

Qualifications

• 2+ Years experience in Customer service roles
• Superior Customer service skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Results oriented and goal driven with superior service delivery and collaboration skills
• Develops a high level of credibility with internal and external partners
• Initiative-taker; able to work successfully both independently and interdependently within a team environment and within a mobile environment
• Strong analytical and critical thinking skills
• Ability to present complex information in a clear manner, both orally and in writing
• Strong computer skills, including Microsoft Office (i.e., Word, Excel, Outlook, and PowerPoint)

Requirements

• Establishes and maintains productive, professional relationships with assigned customers and brokers
• Collaborates with Distribution and all internal partners to meet customer’s expectations and provide value-added solutions
• Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery
• Ensure timely and accurate delivery of all renewals
• Assist in pipeline management within Salesforce (CRM)
• Utilize Salesforce to manage all service requests
• Partnering with the Implementation team to ensure that all new groups have successfully been activated
• Takes complete ownership and accountability for all service-related requests
• Proactively communicates with customers and helps guide and educate them on all tools and resources available
• Develops and maintains excellent working relationships with the Account Manager and Sales Executive
• May provide pro-active outreach call to educate Clients and Brokers on Equitable’s administrative policies
• Provides sales support by managing RFP inventory and Proposal Process
• Remains up to date on market changes that impact their clients

Benefits

• Base salary range: $48,000 - $67,000
• Compensation includes base salary increases, spot bonuses, and short-term incentive compensation opportunities
• Full range of benefits including medical, dental, vision, a 401(k) plan, and paid time off