[Hiring] Manager, Client Services @RxBenefits, Inc.

The Manager, Client Services, is responsible for day-to-day operational oversight of Client Services with direct leadership of department Team Leads and Mentors. This role partners closely with the Senior Manager, Client Services and Operations Director to ensure overall department and business success. The successful candidate will ensure that employee satisfaction is the top priority, balancing business objectives with a positive work environment. This leader must create an employee environment in alignment with the RxBenefits culture, balancing organizational performance with an employee centric environment.

Client Services is responsible for assisting clients, brokers, medical vendors, account management, and other internal departments with researching, data entry tasks, understanding and explaining plan benefits, etc. Our primary focus is on member specific related issues at a client level to identify any plan design errors and to help guide clients to a better understanding of how their plan works. Client Services use multiple systems to perform these duties, creating a complex working environment that requires a continuous eye on improvement opportunities through the lens of staff and customers.

In alignment with the RxBenefits values, the Manager will collaborate across work units to ensure Client Services staff have the information, employee resources, and technology to be as effective and efficient as possible. Proactively building partnerships within and outside of the department is a critical success factor. In addition to these partnerships, the Manager will use data to monitor key performance metrics, assist with developing strategic plans, and to identify root causes of issues.

Essential Job Responsibilities Include:

Required Skills/Experience Include:

Based on relevant market data and other factors, the anticipated hiring range for this role is $73,600 - $92,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most