[Hiring] Maintenance Service Advisor @Hire Overseas

Role Description

We’re looking for a detail-oriented, operations-focused Maintenance Service Advisor to manage service tickets from intake to final billing inside a fast-growing mobile fleet maintenance company. This role is not just dispatch support. You will own the lifecycle of a service job once it is assigned.

• Interpret technician notes and write clear and accurate repair orders
• Coordinate with parts and scheduling
• Communicate with customers and secure approvals
• Ensure jobs are billed correctly
• Organize and manage multiple active jobs simultaneously

This role requires working either Tuesday through Saturday or Sunday through Thursday.

Qualifications

• 2 to 5+ years of experience in service writing, repair coordination, or billing operations
• Strong written communication skills with attention to detail
• Ability to interpret technical notes and translate them into clear documentation
• Comfort managing multiple active service jobs simultaneously
• Strong organizational discipline and follow-through
• Experience working with service management systems or ticketing platforms
• Clear, professional communication style

Requirements

• Experience in fleet maintenance, automotive service, or commercial vehicle operations (nice to have)
• Background coordinating with parts departments and scheduling teams (nice to have)
• Experience working with leasing companies or fleet managers (nice to have)
• Familiarity with service invoicing workflows (nice to have)

Benefits

• Paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• Clear ownership over service workflows
• Direct impact on operational efficiency and billing accuracy
• Opportunity to grow inside a scaling fleet services company

How to Apply

• Please include your updated resume
• A short 1 to 2 minute Loom video explaining your experience managing service tickets or repair orders from intake to billing
• Only complete applications with a Loom video will be considered

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions
• Video Introduction - Record a video introduction to showcase your communication skills and work experience
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Background & Reference Check - Professional reference verification
• Job Offer - Successful candidates receive a formal offer to join the team