[Hiring] Loan Scenario Desk Support @American Pacific Mortgage

Role Description

The Loan Scenario Desk Support role is responsible for answering guideline and scenario questions from Production and Operations. This position requires thorough knowledge of APMC's underwriting and product guidelines, as well as those of APMC's investors.

• Answer Underwriting guideline scenario questions from originators via phone calls and emails, offering accurate and timely guidance.
• Utilize Capacity (ticketing system) to answer questions.
• Make phone calls to discuss questions that are not specifically addressed in guidelines and assist in finding a solution if available.
• Contact Investors/GSEs for guidance after reviewing guidelines when necessary.
• Respond to questions within SLA’s.
• Maintain up-to-date knowledge of all APMC underwriting, product guidelines, and investor requirements.
• Be proficient in utilizing the APM portal, The HUB, GSE/Investor websites.
• Maintain the Knowledge Base within Capacity to keep information up to date and relevant.
• Other duties as assigned.

Qualifications

• Underwriting background in Fannie Mae, Freddie Mac, VA, FHA, USDA and DPA programs.
• Knowledge of Microsoft Office, including Word and Excel.
• Experience with investor/GSE websites.
• 5 Years of Mortgage Banking Experience including Underwriting.

Requirements

• Problem Solving: Analytical, evaluative, and problem-solving skills.
• Customer Service Oriented: Positive attitude and eagerness to help.
• Detail Oriented: Keen attention to detail.
• Interpersonal Skills: Ability to set and manage priorities judiciously.
• Oral Communication: Ability to present ideas clearly and persuasively.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork: Ability to work in a team-oriented, collaborative environment.
• Attendance/Punctuality: Consistently at work and on time.
• Dependability: Follows instructions and takes responsibility for own actions.
• Initiative: Exceptionally self-motivated and directed.
• Innovation: Displays original thinking and creativity.

Skills

• Language Skills: Ability to read and interpret documents and write routine correspondence.
• Mathematical Skills: Ability to perform basic mathematical operations.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
• Computer Skills: Sound working knowledge of computer and office software operations and systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, use hands and fingers, handle, feel and talk or hear.
• Occasionally required to walk and stoop.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.