[Hiring] Live Chat Agent @ADF Medical Services Inc.

Role Description

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.

• Respond to patient and client inquiries instantly through our live chat system
• Provide helpful and accurate information on services, appointments, billing, and support
• Manage multiple live chat conversations simultaneously with speed and professionalism
• Log and document all chat interactions accurately in our CRM system
• Identify and escalate urgent or unresolved issues to the appropriate team
• Deliver a consistently positive and professional patient experience in every chat
• Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Qualifications

• Strong written communication skills
• Fast typing ability
• Friendly attitude

Requirements

• Experience in customer support or a related field
• Ability to manage multiple conversations simultaneously
• Familiarity with CRM systems

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Supportive team environment and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services