[Hiring] Life & Annuity Customer Support @DXC Technology

Role Description

• Support business process improvement projects to enhance customer and client experience.
• Collaborate with cross functional teams to ensure project success.
• Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas.
• Lead training efforts in support of business operations, including the development of comprehensive training plans and the delivery of training sessions on core DXC systems and processes.
• Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Perform additional responsibilities as needed to support business goals and operational excellence.

Qualifications

• High School diploma required (diploma/transcripts will be required).
• Minimum 2 years of customer service experience in the life insurance and/or annuities fields.
• Familiar with business process services, including analyzing workflows and suggesting improvements.
• Effective verbal and written communication skills, with the ability to convey information to diverse audiences.
• Basic intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions.

Requirements

• DXC core system knowledge; wmA, AWD/Chorus, cmA, etc.
• Proficient in Microsoft Office products, with the ability to create detailed process flow diagrams.

Work Environment

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
• This position is fully remote within the United States only.
• DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.

Company Description

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services. DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process.