[Hiring] Licensed Specialist/Coach - Health Insurance @Everise

Role Description

The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives.

• Actively engaged side by side with the Agents/Representatives providing coaching guidance in real time.
• Facilitating coaching calibrations in one-on-one and group settings.
• Responsible to be the voice of the Agents/Representatives to the Supervisors.
• Collaborate with the Supervisors to instill the Everise culture in a focused and motivated team.
• Partner closely with the site Supervisors and Operations Manager to prioritize coaching efforts for overall team performance improvement.
• For Specialists/Coaches working with bi-lingual Agents/Representatives, meet the appropriate bi-lingual criteria.

Qualifications

• Applicable health insurance license – Required
• Previous Call Center Experience – Required
• A minimum of one season of UHC Sales licensed experience – Required
• Intermediate to advanced proficiency in Microsoft Office applications – Required
• Bilingual (English – Spanish) – Preferred
• Experience of taking calls, applying training, and proven proficiency in the role – Required

Requirements

• Maintain the ability to assist on the phone if needed for consumer escalations.
• Support training initiatives and strategy.
• Coach Agents/Representatives to improve knowledge, engage consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.
• Collaborate with Operations Manager and site Supervisors to develop and execute upon daily plans to drive improved performance.
• Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
• Drive high-performance sales, compliance, and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
• Recommend changes when necessary.
• Assist in the implementation of new processes.
• Collaborate actively and fully with UHS onsite and offsite staff.
• Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring.

Benefits