[Hiring] Licensed Personal Lines Insurance Specialist @Foundever®

Role Description

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about:

• Coverage
• Policy endorsements
• Certificates
• Binders
• Billing
• Policy modifications

Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.

Qualifications

• A Producer Personal Lines License is required for this position.
• Preferred 6 months – 2 years of relevant work experience.
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential and basic conflict resolution.

Requirements

• Strong skills in delivering exceptional service.
• Consistent dependability and responsibility.
• Ability to assess situations and develop empathetic solutions.
• A personal drive to serve others with compassion.
• Strong organizational abilities are crucial for success in this role.
• Ability to navigate system tools to search for answers & information.

Benefits

• Competitive Compensation: $19/H
• Paid Training: $18/H - $19/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. No less than 40 hrs. per week.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high-speed internet connection.
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Cannot be a primary care provider during hours of operation.