[Hiring] Licensed Insurance Agent @Independence Pet Group

Role Description

Pumpkin is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for:

• Researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media.
• Processing new customer enrollments, claims, and fulfillment tasks.
• Providing exceptional customer care across multiple communication channels in a timely and efficient manner.
• Using problem-solving skills to solve customer issues and maintain positive relationships.
• Understanding company policies to ensure compliance and know when to make exceptions.
• Answering customer questions and providing insurance and non-insurance related information.
• Educating customers on full product offerings and helping them buy additional coverage.
• Using ticketing software, back office software, and other digital tools to manage and track performance.
• Data entry for the above tasks.
• Other duties as assigned.

Qualifications

• Prior experience in a customer service role involving a high degree of customer interface.
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
• Roll-up-your-sleeves mentality – does what it takes to get the job done.
• Excellent verbal and written skills.
• Administrative and computer skills.
• Great attention to detail with every task.
• Entrepreneurial interest and a passion for pets.
• Existing Property & Casualty Insurance License.

Benefits

• Comprehensive full medical, dental and vision insurance.
• Basic Life Insurance at no cost to the employee.
• Company paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On the job training and skills development.
• Employee Assistance Program (EAP).

Company Description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.