[Hiring] Licensed Insurance Agent @RealPage, Inc.

Role Description

Looking for a role where your customer service skills make a difference and where the company invests in you from day one? Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence, while RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

Responsibilities

• Be the first point of contact for residents calling in for help with their insurance policies.
• Handle high-volume inbound calls (50–80/day, peak seasons can be back-to-back).
• Manage policy servicing transactions including payments, billing questions, rewrites, and edits.
• Assist with website navigation and basic troubleshooting.
• Address select claims and coverage inquiries (within scope).
• Document every interaction accurately in RealPage’s proprietary CRM.
• Evaluate payment options and alternative arrangements when needed.
• Deliver a high level of first-call resolution and customer satisfaction.
• Work in a structured contact center environment where attention to detail, multitasking, and time management are key.

Paid Licensing & Training — We’ve Got You Covered

• RealPage will pay for pre-licensing education (52+ hours of self-paced learning completed during work hours).
• Cover up to two exam attempts.
• Pay for licensing, renewals, and reimburse most continuing education costs.
• Support you through fingerprinting and background requirements.
• You must obtain your Property & Casualty Insurance License within 30 days of hire.

Schedule Expectations

• Full-time, hourly role.
• Flexible scheduling within Contact Center hours.
• Saturday shifts required (2–3 Saturdays per 4-week schedule period).
• Overtime may be required during peak business needs.
• Preference for Central or Eastern time zones (varied shift options including 9–6, 10–7, 11–8, 12–9 CT).

Qualifications

• Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills.
• Strong communication skills (verbal & written).
• Ability to type 30+ WPM while speaking with customers.
• Comfortable navigating multiple systems and tools at once.
• Detail-oriented, organized, and customer-focused.
• Able to work in a high-volume, fast-paced environment.
• Insurance experience is a plus—but not required.
• Strong working knowledge of Microsoft Outlook, Word, and Excel.
• Professional demeanor and commitment to confidentiality.
• Ability to sit or stand for extended periods.
• Willingness to learn quickly and adapt to new processes.

Benefits

• Competitive salary package.
• Comprehensive benefit plan including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.
• Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification.
• Certain roles are eligible for additional rewards, including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Pay Range

USD $17.84 - USD $30.43 /Hr.