[Hiring] Licensed Customer Service Representative @Foundever®

Role Description

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about:

• Coverage
• Policy endorsements
• Certificates
• Binders
• Billing
• Policy modifications

Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• 1-2 years of relevant work experience.
• Must have open availability during operating hours.

Requirements

• Ability to navigate system tools to search for answers & information.
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills.

Benefits

• $17-$19/H.
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental, and vision.
• Wellness Benefits, including our Employee Assistance Program.
• 401 (k) with company matching.
• Paid Time Off.
• Employee Discounts.
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals.

Home Setup Requirements

Provided Equipment:

• Foundever will ship necessary equipment, including a headset after you pass your state exam.

Internet Requirements:

• A hardwired high speed internet connection.

Work Environment:

• A quiet, distraction-free space is essential; webcam video presence will be required during training and production.
• Cannot be a primary care provider during hours of operation.

Device Requirements:

• You'll need to use your own computer or tablet (excluding Kindle Fire Tablets).
• Cell phones are not permitted for college of insurance training.