[Hiring] Liability Claims Processor @Whip, Inc.

Role Description

The Liability Claims Processor at DriveWhip provides end-to-end remote support for customers throughout the vehicle lifecycle, with a primary focus on handling liability claims. This role involves:

• Investigating and managing assigned liability claims, including third-party property damage and straightforward liability exposures.
• Communicating with customers, claimants, and insurance carriers to gather information and coordinate claim resolution.
• Reviewing accident-related documentation (photos, reports, statements, estimates) and maintaining accurate claim records.
• Coordinating claim filings with third-party carriers and tracking claims through resolution.
• Escalating complex claims (e.g., bodily injury or litigation) to senior team members as needed.
• Assisting customers with vehicle-related concerns including incidents, maintenance, and service requests.
• Coordinating with vendors, repair shops, and towing providers to support claim and service resolution.
• Maintaining accurate documentation of all interactions, claims, and vehicle updates in internal systems.
• Following up on claims, repairs, invoices, and payments to ensure timely completion.

Qualifications

• Ability to work independently in a remote environment with reliable internet and equipment.
• Availability to manage communications and follow-ups during assigned hours.
• Experience in liability claims, insurance, or customer service preferred.

Requirements

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Analytical and problem-solving abilities, particularly in claims evaluation.
• Ability to handle sensitive situations professionally.
• Proficiency in CRM systems, spreadsheets, and communication tools.
• Ability to multitask and manage multiple claims simultaneously in a remote setting.

Benefits

• Salary: $7.00

Physical Demands

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.