[Hiring] Leave Success Specialist @VetJobs

Role Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

• Our organization works with partner companies to source qualified talent for their open roles.
• This position is available to:
  • Veterans
  • Transitioning Military
  • National Guard and Reserve Members
  • Military Spouses
  • Wounded Warriors
  • Caregivers
• This is a remote role, but the following locations are excluded:
  • OCONUS - EU Countries
  • California
  • District of Columbia
  • Illinois
  • Montana
  • Rhode Island
• Must have: 1-2 years of experience in a customer success or support role in a heavily regulated organization or complex subject matter – like human resources, healthcare, or law.
• As a member of the Leave Success Team, you will have:
  • A few years of experience in a customer-facing role, preferably in the healthcare or human resources industry.
  • A passion for helping people when it matters most.
  • Highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

Day in the Life:

• Managing the lifecycle of employees on leave through the customer's software and various support channels.
• Providing troubleshooting support for employees and their managers.
• Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies.
• Advocating for the customer internally by working across multiple departments.
• Ongoing development of your platform and industry knowledge around leave management and compliance.
• Collaborating with each account’s Customer Success Manager (CSM) to help prove value to our stakeholders.
• Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary.

#LI-Remote

Qualifications

• 1-2 years of experience in a customer success or support role in a heavily regulated organization or complex subject matter – like human resources, healthcare, or law.
• Passion for helping people solve their problems and navigate abstract regulations.
• Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience.
• Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion.
• Thrive in a fast-paced environment, embrace technology, and enjoy learning new tools.
• Naturally self-directed, organized, and resourceful with the ability to multitask.
• Thrive in a collaborative environment where diversity and inclusion is celebrated.

Requirements

• Experience working in a remote environment.
• Experience working with a startup and/or with a B2B SaaS business.
• Familiarity with the leave compliance space.

Competencies

• Health & Family First: Proven ability to integrate all aspects of life to produce excellent work.
• Autonomy + Team: Highly organized and can manage multiple priorities and deadlines.
• Be Curious: Dig in and ask questions when you don’t have all the answers.
• Love Our Customers: Lead with empathy and compassion, meeting customers where they are.
• Fearlessly Flexible: Embrace change and navigate ambiguity with confidence.

Pay Rate

• $24/hour

Schedule

• 8am - 5pm | Monday - Friday in any US timezone

Training

• 4-6 weeks | Monday-Friday 8am - 5pm MST
• Equipment is provided!

Compliance & Eligibility

• Background Check & Screenings: Successful candidates must complete and pass a background check and drug screen prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
• Work Environment: Must have a private, dedicated workspace that enables you to work independently and without interruptions.