[Hiring] Lead Technical Support Specialist @GE Vernova

Role Description

The Lead Technical Support Specialist delivers high-level, engineering-grade support to GE Vernova’s global customers within the Software & Controls Solutions (SCS) business. As a primary technical expert for our Remote Diagnostic Services (RDS) team, you will be providing contractual technical support for both our RDS & Tech Support (TSA) contracts. You are at the forefront of our mission: providing rapid, high-impact technical intervention to keep our global fleet operational. By leveraging our Remote Services Gateway (RSG), you will provide the immediate, real-time troubleshooting and operational guidance that defines our 24/7 service commitment. This role acts as a critical technical bridge between our end-customers and internal cross-functional teams, combining deep expertise in power generation control systems—specifically MKVIe, EX2100, and LS2100—with an unwavering focus on diagnostic urgency and service delivery.

Qualifications

• Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution.
• Minimum of 5 years of professional experience in power generation control systems.
• Hands-on experience with GE Vernova MKVIe Controls, Excitation systems (EX2100e/EX2100), and static starter systems (LS2100e/LS2100).
• Proven experience troubleshooting complex control system issues in remote support environments.
• Ability to participate in a global coverage rotation to support 24/7 service delivery commitments.

Requirements

• Provide advanced diagnostics for GE Vernova Control Systems (MKVIe, EX2100e/EX2100, and LS2100e/LS2100) via secure remote connectivity.
• Leverage the Remote Service Gateway (RSG) to analyze live HMI data and drive high-complexity issues to rapid resolution for both RDS and TSA contracts.
• Serve as a trusted technical interface for global customers and regional teams, maintaining professional communication and delivering clear operational guidance during high-urgency events.
• Take personal ownership of individual case metrics and KPIs, ensuring your technical output consistently aligns with our global 24/7 responsiveness standards.
• Own and refine technical documentation (Work Instructions) while proactively identifying and implementing Lean improvement to increase remote resolution velocity.
• Act as a technical resource for the team by facilitating knowledge-sharing, providing peer-to-peer coaching to elevate collective expertise.
• Serve as a technical conduit between RDS and adjacent functions (M&D, Engineering, Commercial).

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
• Access to Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.