[Hiring] Lead Development Representative 2 @Dexcom

Role Description

We are looking for an energetic and detail-oriented person to join our Customer Support team. As a key member of this team, you are responsible for engaging and connecting with each customer, lead generation, and providing a high-quality customer experience. Each day offers new and exciting challenges as you interact with new prospects from different marketing initiatives.

• Outbound call representative focused on qualifying prospects and guiding them along the purchase process.
• Complete lead conversions by capturing required information from the customer.
• Handle all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
• Connect and inspire customers to be excited about the Dexcom CGM, and clearly explain system features and benefits with recommendations on how to obtain Dexcom CGM.
• Provide clear and concise explanations to customer inquiries in an organized and timely manner.
• Troubleshoot and resolve customer issues using desktop applications.
• Compassionately handle sensitive situations surrounding healthcare needs.
• Adhere to all client and regulatory compliance laws (HIPAA), FDA approved usage and documentation.
• This position assumes and performs other duties as assigned.

Qualifications

• Self-starter with a positive outlook and outstanding interpersonal abilities.
• Excellent customer service through active listening on every interaction.
• Aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
• Ability to build strong relationships with customers, peers, and colleagues.
• Flexibility to adapt within a fast-paced growing environment.
• Understanding of the importance of roles in improving the lives of those living with diabetes.

Requirements

• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Predictable and reliable attendance.

Benefits

• A front row seat to life-changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements

• Typically requires a minimum of 2-4 years of related experience.
• High School diploma/certificate or equivalent.

Remote Workplace

• Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
• If you reside within commuting distance of a Dexcom site (typically 75 miles/120km), a hybrid working environment may be available. Ask about our Flex workplace option.

Salary

$22.59 - $33.84