[Hiring] Lead Customer Onboarding Specialist @HubSpot

Role Description

As a Lead Customer Onboarding Specialist (Lead COS), you’ll operate as the most senior individual contributor on the Customer Onboarding team, setting the standard for how HubSpot delivers complex, strategic implementations. You’ll move beyond execution to architect cross-Hub, multi-region solutions, secure executive alignment, and codify repeatable frameworks that scale impact. Through mentorship, thought leadership, and deep product expertise, you’ll help customers achieve faster time-to-value while elevating onboarding excellence across the team.

• Lead and oversee multiple, complex, and strategic customer implementations, ensuring consistent quality and adherence to evolving delivery standards.
• Architect sophisticated cross-Hub, multi-region onboarding solutions, clearly articulating trade-offs, risks, and dependencies.
• Drive executive-level discovery and alignment across layered stakeholder groups to accelerate time-to-value and long-term adoption.
• Quantify and communicate value realization to senior and executive stakeholders, helping customers achieve solution mastery and measurable outcomes.
• Anticipate technical, operational, and change-management dependencies (e.g., data migration, integrations, process shifts) and proactively align delivery plans.
• Define, document, and evolve onboarding standards, playbooks, and frameworks that significantly increase efficiency and impact across the team.
• Coach and mentor peers on advanced discovery, project management, change management, and executive communication best practices.
• Influence HubSpot’s product roadmap by evangelizing customer insights and product depth through internal enablement and customer-facing forums.

Qualifications

• 5+ years of experience consulting customers through end-to-end implementation and strategic adoption of SaaS platforms, or equivalent experience.
• Demonstrated success leading or overseeing multiple concurrent, high-complexity customer implementations.
• Expert-level mastery of the HubSpot platform, including architecting cross-Hub solutions for diverse customer needs.
• Proven ability to build trusted relationships with senior and executive stakeholders and influence strategy through data-informed insights.
• Experience mentoring or coaching peers, with a strong foundation in project management, change management, and communication excellence.

Requirements

• Experience working with multi-region or global customer teams.
• Background contributing to enablement resources, internal standards, or scalable onboarding frameworks.
• Thought leadership through speaking, writing, or participation in industry or customer forums.

Where You’ll Work

• Location: United States
• Work Type: Remote

Application Requirements

• Applications must be submitted in English .
• Cover letters are not required .

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

Annual Cash Compensation Range: $106,000 — $170,000 USD

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.