[Hiring] Late Shift Contact Center Banker @Regions

Role Description

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services.
• Put the customer first by valuing their relationship and showing commitment through core values.

Qualifications

• High school diploma or GED
• Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training

Requirements

• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time
• If applying for a position that will work from a remote location:
• Download speed of at least 50 megabits per second (Mbps)
• Upload speed of at least 5 megabits per second (Mbps)
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule which includes all hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking and/or credit card services

Preferences

• One (1) year customer service or production experience

Schedule Details

• Training will be on-site for 7 weeks Monday- Friday 8am-5pm
• Your late shift will start after the 7 weeks of training, transitioning to remote work
• The remote schedule is Tuesday-Saturday 3:00pm-12 midnight CST
• This position may be required to work holidays

Position Type

• Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.

• Minimum: $35,748.02 USD
• Median: $42,940.00 USD
• This job is not incentive eligible.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

Perimeter Hill, Nashville, Tennessee

Equal Opportunity Employer

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.